• Anywhere

The Lead Database Administrator is responsible for providing operational database services to the organization; primarily, resolving incidents, responding to alerts and reviewing service reports (database backups, maintenance, monitoring) on a daily basis to meet established service level agreements (SLAs). The Sr. Database Administrator often provides direction and assistance to Database Administrators on the team and will work closely with application and/or database development teams to come up with strategic solutions to recurring problems. The incumbent must have a service-oriented mentality, a high sense of ownership of the problems and requests assigned, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.

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