Manager Customer Relations (Acquisition) (Distribution) Kimberley Position : Manager Customer Relations (Acquisition) (Distribution) Kimberley Vacancy type: Internal Task Grade : M16 Area of Speacialization : To manage the Customer Acquisition process in the Operating Unit in line with Group Customer Services Operations objectives and Value Chain processes Reference Number : MCR/AQ/2021 Closing Date : 11/3/2021 Minimum Requirements Qualification(s) • B Degree: Eng/Marketing/Commerce Minimum Related Experience: • 5 years Customer service/Marketing/Project management Skills and Competencies o Behavioural: o Integrity o Honesty o Trustworthiness o Professionalism o Customer care o Ability to handle a pressured and changing environment o Leadership o Team player o Motivating Teams o Coaching o Mentoring o Developing o Ability to transform opportunities into concrete business o Problem solving and decision-making capabilities o Demonstrate good judgement o Knowledge o Customer service value chain and processes o Wires processes o Marketing concept o Understands customer’s business and market sectors, customer services theories and best practices o Knowledge of Eskom’s policies and procedures affecting Eskom customers o Contractual and commercial understanding o Relevant systems o Skill o Communication o Negotiating skills o Conflict handling o Analytical skills Key Responsibilities o Acquire Customer Process planning and optimisation o Managing Customer Acquisition function and process o Integrating with service partners to ensure timeous connections to customers in the Operating Unit / Province o Provide support for the implementation of Client Office framework and Customer Acquisition projects o Management of service delivery and staff “If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.” “Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”