• Anywhere

CPC: 0.11
GUID: 3682758783

Job Overview:
Essential Skills: Advanced SAP Basis Administration Advanced Oracle and HANA Database administration Intermediate SuSe Linux Operating System administration Exposure to Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL process knowledge and work experience Agile Methodology knowledge IT Service Management (ITSM) Advantageous: General Cloud IaaS knowledge i.e., MS Azure; AWS Motor or related manufacturing experience JIRA and Confluence exposure SAP Technical Solution Build exposure Qualifications/Experience Needed: Degree in Information Systems or equivalent experience Minimum of 8 years IT working experience Minimum 6 years experience in SAP Basis (Required) ITIL certification (Advantageous) ITIL process knowledge and work experience (Required) SAP Certified Technology Associate – SAP HANA 2.0 and / or SAP Certified Technology Consultant – SAP S/4HANA System Administration (Required) Project Management experience and / or certification (Advantageous) Solution Manager experience (Advantageous) Responsibilities: Action and coordinate CM (Change Management) tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks with the responsibility for closing the same within defined SLAs (Service Level Agreements) Control all aspects of SAP Systems operations for systems in scope to ensure compliance to the IT Internal Controls Ensure proper maintenance & control of the responsible SAP Systems Support Feature Team in an Agile approach by proactively managing assigned User Story’s in-line with the organisational Agile Working Model Performing ticket duty services as and when required in-line with feature team requirements Ensure systems compatibility with agreed AG strategies and standards Responsible for troubleshooting issues for the system and providing support Develop systems solutions in line with quality and delivery requirements Interaction with clients through meetings, calls and emails Measuring actual progress against planned objectives Preparation of system/technical documentation (as per ISO standards) Proactively propose solutions to improve the support of (new) business processes Regular reporting on system status to ensure compliance with TMP targets Review and present proposed system solution to Feature Team Lead and / or Sub Product Owner Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint documentMonthly

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